Last Updated: 31/08/2026
This Refund & Cancellation Policy ("Policy") applies to bookings made through the PlusOne mobile application, website, and related services ("Platform") operated by PlusOne Technologies Pvt. Ltd. ("PlusOne", "we", "us", or "our").
This Policy supplements the Terms & Conditions. Cancellation and refund eligibility depend on the applicable booking, timing, and circumstances. PlusOne may provide different cancellation rules for different services or bookings; where different rules apply, they will be displayed before confirmation wherever reasonably practicable.
Booking payments are processed through third-party payment service providers and may be held by the Platform until the booking completes. Amounts displayed before confirmation may include companion/service charges, platform fees, applicable taxes, and other disclosed charges.
Unless different rules are displayed for a specific booking, the following standard schedule applies:
| When the booking is cancelled | Refund of the booking amount |
|---|---|
| More than 24 hours before the start time | 100% |
| 6–24 hours before the start time | 75% |
| Less than 6 hours before the start time | 50% |
| After the start time / member no-show | No refund |
Platform fees and payment-gateway charges may be non-refundable where permitted by applicable law and disclosed at the time of booking.
If a companion cancels a confirmed booking or does not attend, the member will receive a 100% refund of the amount paid. PlusOne may additionally provide reward points or credits at its discretion.
Repeated cancellations or no-shows by a companion may result in account restrictions, suspension, or termination in accordance with the Terms & Conditions.
Bookings cancelled due to a genuine safety concern reported through the Platform's reporting features will be reviewed by PlusOne. Where the concern is substantiated, a full refund may be provided regardless of the cancellation timing.
PlusOne may cancel a booking where it reasonably believes the booking violates the Terms & Conditions, the Community & Safety Guidelines, or applicable law. Refund eligibility for such cancellations depends on the circumstances, including whether a violation occurred.
Refunds, where applicable, may be processed through the original payment method or another permitted method.
If you believe a booking was not completed as agreed, you may raise a dispute from the booking screen within 48 hours of the booking end time, or contact support@plusoneapp.in. PlusOne will review disputes in accordance with its internal procedures and applicable law, and may request supporting information from both parties.
Fraudulent refund claims, abuse of the cancellation system, or repeated unjustified chargebacks may result in account restrictions, suspension, or termination.
PlusOne may update this Policy from time to time. Updated versions will be published through the Platform with a revised "Last Updated" date. Changes apply prospectively.
PlusOne Technologies Pvt. Ltd.
Bengaluru, Karnataka, India
Support: support@plusoneapp.in
Grievance: grievance@plusoneapp.in